COIN Conversation Model

Learn more about the COIN Conversation Model with our article: https://www.mindtools.com/pages/article/COIN.htm?utm_source=youtube&utm_medium=video&utm_campaign=coinmodel&utm_content=description

Giving feedback to an employee about poor performance or harmful behavior can be tricky...

At worst, it could escalate into a heated confrontation and damage work relationships.

But, with Anna Carroll’s COIN Model, you can plan and structure difficult conversations and feedback in a non-confrontational way. Here's how…

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